Moving what matters.

Customer FAQs

Have a question, need help with an order, or running into an issue? Start below and we will get you to the right person.

Frequently Asked Questions

Shipzy is a Filipino owned end-to-end logistics platform that provides businesses with purchasing and sourcing, warehousing, e-commerce fulfillment, and supply chain solutions like trucking services, motorized and interisland deliveries across the Philippines.

Our goal is to help businesses streamline their logistics operations through reliable, scalable, and technology-driven services.

 

Shipzy offers:

  • On-demand Delivery
  • Scheduled Delivery
  • Order Fulfillment
  • Pick, Pack & Ship
  • Cash on Delivery (COD) / Cash Collection
  • Pabili Service
  • Dedicated Fleet
  • Trucking Services
  • Special Logistics Projects
  • Business Accounts

Our services are available for:

  • Individual users
  • Online Sellers / Small Businesses
  • Retailers
  • Manufacturers
  • Distributors
  • Importers
  • Corporate Businesses / Enterprise Accounts

Shipzy operates throughout Metro Manila and nearby provinces.

Coverate includes:

  • Cavite
  • Laguna
  • Batangas
  • Rizal
  • Bulacan
  • Pampanga

Additional areas may be serviced upon request.

Yes.

Depending on your logistics requirements, Shipzy can arrange deliveries nationwide through our logistics network.

Business Account holders enjoy:

  • Credit terms
  • Dedicated Account Manager
  • Cargo Insurance
  • Consolidated Billing
  • Customized Pricing
  • Business Support
  • Logistics Consultation
  • Access to Additional Business Services

Businesses are required to submit:

  • DTI or SEC Registration
  • BIR Form 2303
  • Valid Mayor's/Business Permit
  • Valid Government-issued ID of the Authorized Signatory
  • Signed Master Service Agreement
  • Completed Business Registration Form (Business Sign-up)

 

Business Account applications are typically processed once all required documents have been submitted and verified.

Your Account Manager will keep you updated throughout the process.

Bookings may be made through:

  • ShipZy App
  • Business Portal
  • API Integration
  • Account Manager (Business Accounts)

 

Yes. Shipzy supports both: 

  • On-demand deliveries
  • Scheduled deliverie

Advance bookings are recommended for larger projects and recurring deliveries.

Yes.

Business clients may book multiple pickups, multi-drop deliveries, and recurring schedules. 

Yes.

Cancellation policies vary depending on the booking status and whether a driver has already been assigned.

Applicable cancellation fees may apply.

ShipZy offers:

  • Motorcycle
  • Sedan
  • MPV
  • SUV
  • L300 / Van
  • Closed Van
  • Open Truck
  • 6W Truck
  • 10W Truck
  • Wing Van

 

Vehicle selection depends on:

  • Weight
  • Dimensions
  • Number of items
  • Delivery location
  • Handling requirements

Our team can recommend the most suitable vehicle for your shipment.

Pricing depends on the service requested.

Factors include:

  • Pickup and drop-off locations
  • Distance
  • Vehicle type
  • Waiting time
  • Additional stops
  • Special handling requirements
  • Value-added services

Business accounts may qualify for customized pricing based on shipment volume.

Yes.

Fixed pricing may be available for qualified Business Accounts with recurring delivery requirements.

Yes.

Fixed pricing may be available for qualified Business Accounts with recurring delivery requirements.

We accept:

  • Bank Transfer
  • Online Payment
  • Credit Terms (Business Accounts)
  • Cash on Delivery (Individual Users)

Warehouse locations vary depending on the service requirement.

Please contact our team to discuss the most suitable location for your business.

Yes.

ShipZy provides end-to-end fulfillment solutions including:

  • Receiving
  • Storage
  • Picking
  • Packing
  • Shipping
  • Returns Management

Yes.

We support fulfillment for businesses selling through:

  • Shopee
  • Lazada
  • TikTok Shop
  • Shopify
  • Other e-commerce platforms

Pabili is a purchase-and-delivery service where ShipZy buys items on behalf of customers and delivers them to the requested destination.

Business Accounts may enjoy cargo insurance coverage, subject to the terms and conditions of the service agreement.

Coverage limits and exclusions apply

Claims should be reported within 5 calendar day, together with supporting documents and proof of damage or loss.

Our team will guide you through the claims process.

Yes.

Clients can monitor deliveries in real time through the Shipzy platform.

Electronic Proof of Delivery (ePOD) may include:

  • Recipient's Signature

  • Delivery Photos

  • GPS Location

  • Delivery Timestamp

Original delivery documents may also be returned if the POD service is requested during booking.

Our team will coordinate with the client regarding redelivery, return to sender, or other available options.

Additional charges may apply depending on the situation.

Yes.

We support API integrations for qualified Business Accounts to automate booking, tracking, and order management.

You may reach us through:

  • ShipZy Platform: Customer Support Tab
  • Email: admin@shipzy.ph or delivery@shipzy.ph
  • Phone: +63 (917)-320-4258 or +63 (917)-320-4271

Business Account clients are also assigned a dedicated Account Manager.

ShipZy also supports customized logistics solutions, including:

  • Dedicated Fleet
  • Project-based Logistics
  • Warehouse Distribution
  • Construction Logistics
  • Inter-branch Transfers
  • Supplier-to-Warehouse Deliveries
  • Last-mile Delivery
  • Cash Collection Services for Deliveries
  • Scheduled Route Deliveries

 

Yes.

Official receipts and VAT invoices are available upon request.

Yes.

Our warehousing services include:

  • Storage
  • Inventory Management
  • Pick & Pack
  • Order Fulfillment
  • Dispatch Preparation

 

Electronic Proof of Delivery (ePOD) may include:

  • Recipient's Signature
  • Delivery Photos
  • GPS Location
  • Delivery Timestamp

Original delivery documents may also be returned if the POD service is requested during booking.

 

Shipzy Logistics

Visit our
main office

Block 1 Lot 48, Le Milia Subdivision
Barangay 1, Biga 1
Silang, Cavite